Mike Seeger

PROFESSIONAL EXPERIENCE

Vektrix International | October 2018 to Current

Manager

• Operating autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing for Homesteading online community; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations.
• Controls and tracks changes to scope, time, cost, quality, issues, and risk
• Demonstrating outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketing.
• Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability resulting in top tier performance.
• Primary resource for Homesteading and Disaster Preparedness expertise on forums; well-connected with strong networking and negotiating skills; liaison between distributor and customer.
• Maintaining company website with up-to-date with product specifications and availability.
• Managing and responding to customer inquiries in a timely fashion and answering questions on available stock and product performance.
• Updating the website(s) and creating Internet promotions and advertisements.
• Negotiating and Disclosing terms of sales with vendors and reviewing inventory replenishment.
• Ensuring the customer receives quality products in a timely manner.
• Utilizing customer statements to analyze savings and possible value-added services.
• Promotion via social media (e.g. Facebook, Twitter, Linkedin, Pinterest, etc.) to maximize brand identity and generate warm leads.

Delta Air Lines | Apr 2019 to March 2020

Project Manager II

• Responsible for all or multiple aspects of the project(s) and accountable for several deliverables or functions associated within a project
• Manage simple project(s) or phase(s) of standard or complex projects
• Develop scopes of work and project requirement packages for new projects in the portfolio; this involves working with stakeholders to determine the requirements of the project and liaise with the business and technical experts who can develop project strategy/solutions for these requirements
• Responsible to develop comprehensive work schedules and to manage project execution to the schedule
• Responsible for risk management and control, including the ongoing process of risk identification, and the development of appropriate risk response plans
• Responsible to appropriately resource the project, through collaboration with impacted managers in a matrix environment
• Creating and delivering presentations on Delta Operations Monthly Performance
• End to-end project management, demonstrating ownership of the entire process from beginning to end
• Developing and implementing program and project level processes, procedures and performance metrics
• Ability to conduct analytic assessments of work plans, status reports, and identify strengths and weaknesses
• Maintain strong focus on stakeholder satisfaction by delivering exceptional project performance

eBooksOutback.com – Oct 2016/Apr 2019

Project Manager/Coordinator

• Primary resource for Disaster Preparedness and Business Intelligence | Analysis | Continuity expertise on forums; well-connected with strong networking and negotiating skills; liaison between distributor and customer.
• Operating autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing for Homesteading online community; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations.
• Controls and tracks WordPress (CMS) changes to scope, time, cost, quality, issues, and risk
• Demonstrating outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketing.
• Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability resulting in top tier performance.
• Maintaining company website with up-to-date with product specifications and availability.
• Managing eBooksOutback.com, responding to customer inquiries in a timely fashion and answering questions on available stock and product performance.
• Selling products based on goals and objectives defined by sales metrics.
• Updating the website and creating Internet promotions and advertisements.
• Negotiating and Disclosing terms of sales with vendors and reviewing inventory replenishment.
• Ensuring the customer receives quality products in a timely manner.
• Utilizing customer statements to analyze savings and possible value-added services.
• Marketing via social media (e.g. Facebook, Twitter, LinkedIn, Pinterest, etc.) to maximize brand identity and generate warm leads.
• Familiar with and implemented ITIL Standards and Processes

GDH Consulting | Alabama Department of Public Health (ADPH) - Apr 2016/Sep 2016

Project Manager/Coordinator

• Project managed activities, infrastructure resources, equipment and information
• Utilized Project Portfolio Management techniques to identify and define project requirements, scope and objectives to include Software development, Networking and Infrastructure capabilities.
• Participated in project meetings and conference calls pertaining to software development, networking and infrastructure.
• Used Project Management tools (e.g. MS Excel, MS Project, SharePoint, Clarity, Pivotal Tracker) to provide project tracking and status
• Made certain clients’ needs were met as the project evolved
• Monitored and tracked project’s progress and handled any issues that arose
• Used project management tools to monitor working hours, budget, plans and funding
• Familiar with and implemented ITIL Standards and Processes
• Reported and escalated any risks to management as needed
• Created and maintained comprehensive project documentation, plans and reports
• Identified and established the need for an Information Technology Program Management Office (ITPMO)
• Published Policies and Procedures to establish an Information Technology Program Management Office using WordPress (CMS)
• Developed and published a PMO Internal (Intranet) Information Technology Program Management Office intranet website using WordPress (CMS).

CenturyLink – Jul 2015/Sep 2015

Senior QA Engineer/Project Coordinator

• Facilitated recurring project meetings with team members and clients
• Coordinated new and maintenance development work between team members which consist of Developers, QA, Business Analysts, & Deployment
• Utilized Project Portfolio management techniques to follow up with customers prior/during/post project
• Participated in project meetings and conference calls pertaining to software development, networking and infrastructure. Interfacing with those department managers and engineering leads.
• Used Project Management tools (e.g. CA Clarity, Pivotal Tracker, MS Project, Excel, Sharepoint) to provide project tracking and status
• Familiar with and implemented ITIL Standards and Processes
• Developed detailed, comprehensive project testing plans to include scope, requirements, and time-lines of specific milestones through testing life cycle of project
• Applied a positive attitude, a team player with a desire to impact change and dedicated to meeting and exceeding customer expectations and drives for results.
• Identified bugs, defects, and regressions within Waterfall and Agile methodologies
• Designed, implemented, executed and debugged information technology test cases and scripts.
• Validated and document completion of testing and development. Automating test cases. Verified fixes.

Data Services Group, Inc. – Oct 2010/Jul 2015

Project Coordinator and Web Technologies Consultant

• Managed project team, identified resource requirements, met training needs, defined project deliverable, provided customer satisfaction and reporting structures and insured quality of projects.
• Effectively used MS Project and Excel to maintain project scheduling.
• Ensured effective communications and relationships between customers and project team members while using Project Portfolio management techniques.
• Participated in project meetings and conference calls pertaining to software development, networking and infrastructure. Interfacing with those department managers and engineering leads.
• Identified the technical approach to be used on a given project and managed the system development (SDLC) process.
• Project managed to develop and manage content web presence with WordPress (Content Management System)
• Coordinated web projects across functional and matrix departments.
• In training for Project Management (PMP) certification with emphasis on Agile/Scrum methodology for SDLC web application development.

Meyers Engineers, Ltd. – Mar 2010/Oct 2010

HSE Officer, (Health, Safety and Environmental)

• Managed the Health and Safety of over 140 disaster response personnel to include protection of the environment.
• Managed HSE controllers in executing continuous audits and coordinated project audit schedule.
• Instrumental in designing and implementing a wireless network over a five-mile area to facilitate communications between Safety offices.
• Conducted pre-operational risk assessments on new sites and designed risk mitigation measurements.
• Provided HSE improvement proposals stating: the non-conformance, proposed corrective action, required resources for corrective action and plan of implementation.
• Investigated root cause HSE complaints reported by staff members, clients and contractors and reported the result to the Quality HSE manager.

----------

EDUCATION

• Scrum Institute Certified SCRUM Master (CSM) | Nbr: 19529983283486 | Date: 10/16/2018
• Alison.com Business Communication - Managing Successful Team Meetings
• Sprint PCS Program/Project Management (Cascade), Code-Division Multiple Access (CDMA), Nortel PCS/Wireless STP (Signal transfer point), Communications Act for Law Enforcement Agencies (CALEA), SS7oIP, SONET, Microwave, Ethernet back-haul, pseudo wire, transport cross-connect systems (DACS), DS3, OC3, OC12, OC48, OC192
• Nortel Introduction to CDMA Technology (Course 801), Maintenance and Administration
• Program (Course 825), And DMS-100, class V switch
• Bellcore Signaling System 7 (SS7) Protocol, Wireless Interconnection and Lucent DDM2000 Switch
• Horizon Learning Oracle 8.x - Network Administration, Performance Tuning Workshop, Backup & Recovery Workshop, Application Server Administration, Database Administration
• Southeastern LA Univ. Criminal Justice

PROFESSIONAL DEVELOPMENT – Sep 2016 to Present

Project Management Professional (PMP) Course Active

• Introduction Complete
• Executive Strategy & Management Complete
• Quality Management Complete
• Schedule & Cost Control Complete

SCRUM Master Complete

Agile/SCRUM – Immersion Complete

OSHA SAFETY Certified – Nbr 30-600673450 | Date: 8/30/2010

Foreign Language Spanish – High Intermediate – Speaking / Reading / Writing

Security Clearance Top Secret | Special Compartment Information (TS-SCI)

Veteran United States Air Force

-----

Contact Now